VALCO: Solutions for Health Information Delivery

SUPPORT

Valco Data Systems places a high priority on resolving technical issues with our products in a timely manner.

Prior to contacting Valco Technical Support, please take the time to make sure that there are no network/server issues that might be causing the problems you are seeing.

Please be prepared to provide the following information:

• If you are contacting us about an open issue, please provide the open ticket #:
• Contact information for the person we should work with to resolve the issue:
• Contact name and position or title:
• Work Phone # (for immediate assistance):
• Home or Cell phone# (if appropriate):
• Email address:
• Pager # (after hours for down situations):
• Error information:
• A screen shot of the error message (if any). Please e-mail to support@valco-data.com.
• The operating system (OS) and version installed on the workstation Or server on which the problem is occurring.
• The installed version of your Valco application
• A detailed description of the problem(s) you are experiencing.

Valco Contact Information:

Telephone Support:

Working days (Monday – Friday)

9:00 a.m. - 5:30 p.m. Eastern Time

(603) 685-0050

Evenings and Holidays

(603) 898-2288

Non-critical support callers please leave a voice mail. Your call will be handled the following business day.

If you have a critical support issue, you can have the on-call support technician paged.

E-mail Support:    support@valco-data.com