Successful software installations in modern clinical environments depend on much more than merely installing the right applications. Recognizing this fact, Valco provides all of its customers with extensive support services before, during, and after purchase and installation.
Our consultants will meet with you to assess the needs of your organization and to find a solution that will work best for you.
Prior to implementation, we work with you to gather information on existing applications and systems and to design new processes and workflows.
Using information collected by the consultants, our engineers set up any launch points, dictionaries, or other customizations that are required.
Our engineers come on site to install, configure, and test the software.
After installation, we provide training for operators, administrators, and IT staff.
Telephone and email support are available during normal business hours.
Emergency telephone support is available 24/7.